I am a believer in learning by doing. You can learn how to do anything so long as you start at the beginning and follow through to the end.
Jeff Negley – Systems Analyst, providing professional and experienced support for enterprise applications in Bexar County, Texas.
At home I have a lot of electronics related hobbies. I’ve always enjoyed playing with computers in one way or another whether it’s modifying games, writing scripts and programs, or deploying server or network applications and appliances. I also like to build DIY PCB Projects and Raspberry Pi projects to get a working build, customize it, and see just how far I can push it.
At work I’m an able, enthusiastic, skilled, and reliable systems analyst seeking a position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity, and the ability to follow through. I have a respectable work ethic, the ability and willingness to learn new systems and technologies quickly, and want to enjoy the atmosphere and opportunities of a rewarding, team-oriented work environment.
Certifications
ServiceNow Certified System Administrator
ITIL Foundation
Lean Six Sigma White Belt
Six Sigma Yellow Belt
Project Management Essentials Certification
Skills
Microsoft 365, ServiceNow, Azure, Azure Active Directory, Application Deployment, Cloud Integration, Single Sign-On, Identity Providers, Linux Command Line, Server Hosting, Application Configuration, Networking, Routing, Virtual Machines, Project Management, Python, VBScript, JavaScript, PowerShell, Visual Basic, Visual Studio, HTML, PHP, CSS, MySQL, Automation, Data Analysis, Reporting, Dashboarding, Web Design, Adobe Photoshop, Adobe After Effects, Adobe Premier, Screen Recording, BandiCam, TechSmith, Camtasia, Microsoft SCOM, Microsoft SCCM, Microsoft SCSM, System Center Orchestrator, SolarWinds, Hex Editors, Video Game Scripting, Small Electronics, Circuit Boards, Soldering, Systems Analysis, Diagnostics, Troubleshooting, Infrastructure Cabling, Cable Management.
Bexar County Information Technology
Systems Analyst II @ Enterprise Business Systems
(2018 – Current)
Deployed the Automated Testing Framework module of ServiceNow, covering the ITSM modules including the Service Portal and Catalog Items, to reduce the amount of time required to successfully complete an upgrade by 50%.
Completed projects as the Technical Lead to upgrade our development, testing, and production instances of ServiceNow from Istanbul to Kingston, Madrid, Orlando, Paris, and Quebec, closing on time or ahead of schedule for each upgrade.
Coordinated and troubleshooted the deployment of NemoQ Cloud at multiple Justice of the Peace Precincts utilizing resources from Information Security, Infrastructure Services, Facilities Management and Technical Support Services to ensure successful deployments.
Completed the Data Center Modernization project, which required completing infrastructure profiles, application profiles, UML diagrams, documenting application standards, ports and protocols, architecture, testing, and usage scenarios. During this process I coordinated with vendors and impacted customers for a successful migration to either a cloud environment or our co-location for multiple enterprise applications including AutoCAD Network License Manager, Shibboleth Identity Provider, and iParc Professional.
Deployed and maintained Salesforce for use by the Business Relationship Management service line, management, and Executive teams.
ERP Systems Analyst I @ Enterprise Business Systems
(2017 – 2018)
Deployed and maintained the ServiceNow platform and ITSM modules for Incident, Service Request, Problem, Change, Self-Service Portal, Knowledge Base, Time Sheets, Project Portfolio Management, Workflow Engine, and more. Integrated with Azure Active Directory and configured for seamless Single Sign-On.
Systems Administrator I @ Infrastructure Services
(2016 – 2017)
Deployed and maintained SolarWinds SAM (Server and Application Monitor) and DPA (Database Performance Analyzer) applications, integrated with Active Directory, to manage and alert on over 900 applications across over 600 servers including in-depth monitoring of over 30 business critical databases.
Upgraded and maintained Crestron RoomView, currently integrated with Exchange, to Fusion RoomView which will allow for further use and integration with Microsoft 365.
Deployed and maintained Microsoft System Center Service Manager with User Console, Incident, Service Request, and Self-Service Portal, including integration with Active Directory, Exchange, and System Center Orchestrator.
Court Technology Support Specialist @ Technical Support Services
(2015 – 2016)
Wrote a small application with a user interface using Sapien PowerShell Studio for when Service Manager tickets were stuck between states and needed manual updating.
Deployed an Ubuntu LTS Linux workstation within the Service Desk allowing us to remotely scan computers for viruses after one of our administrators was infected while remotely troubleshooting an issue.
How Jeff Works 